Last Updated: November 24, 2025
1. Introduction and Scope
Welcome to EcoPool Network, operated by SoftEnfinity.
We are committed to protecting your privacy and ensuring compliance with data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://ecopool.network/ or use our platform and related services (the “Services”).
By accessing our website and Services, you consent to the data practices described in this policy.
2. Information We Collect
We collect several types of information to provide and secure our Services.
A. Personal Data (Required for KYC and Compliance)
Information that can directly or indirectly identify you:
- Identifiers: Name, email address, phone number.
- KYC/AML Data: Government-issued identification (ID number, photograph), proof of address (utility bills), and biometric data (e.g., selfie/video for facial verification).
- Financial & Transaction Data: Wallet addresses (public keys), records of rewards earned, internal P2P transaction history, and related metadata.
- Commercial Information: Records of services obtained or considered on the platform.
B. Non-Personal Data
Data that does not directly reveal your identity:
- Technical and Usage Data: IP address, device type, operating system, browsing behavior on our site, and interaction logs.
- Aggregated Data: Anonymized data used for network analysis and service improvement.
3. How We Collect Your Information
We collect data primarily through:
- Direct Interactions: When you register, complete the mandatory KYC verification process, fill out support forms, or contact us.
- Automated Technologies: Through cookies, web beacons, and server logs, as you use the EcoPool platform.
- Third Parties: From specialized KYC/AML identity verification service providers.
4. How We Use Your Information (Compliance Focus)
Your information is used for critical purposes, including:
- KYC and Regulatory Compliance: To fulfill legal obligations regarding Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Age Verification.
- To Provide and Secure Services: To deliver our cloud mining rewards, manage your Secure Digital Wallet, and enable future P2P trading.
- Security and Fraud Prevention: To protect the network and users from malicious activity, identity theft, and financial fraud.
- To Improve Services: To analyze platform usage and develop features focused on security and scalability.
- Communication: To respond to inquiries and send service-related notifications.
5. Legal Basis for Processing (GDPR Compliance)
For users in the EEA or UK, our legal bases include:
- Legal Obligation: When processing is strictly required by financial and AML laws (especially for KYC data).
- Performance of a Contract: Processing required to fulfill the agreement to provide EcoPool Services.
- Legitimate Interests: For business needs such as website security, network health, and analytics.
- Consent: When you explicitly agree to processing (e.g., optional marketing communications).
6. How We Share and Disclose Your Information
We do not sell your personal data. We share data only in these necessary cases:
- Service Providers (KYC/AML): We share identity documents and associated data with trusted third-party KYC verification providers to perform mandatory checks. These vendors are legally bound by strict confidentiality agreements.
- Legal and Regulatory Requirements: When required by law, court order, or government authorities (e.g., financial regulators, law enforcement agencies).
- Business Transfers: In the event of a merger, acquisition, or asset sale.
7. Data Security
We utilize industry-standard technical and organizational measures—including encryption, robust access control, and secure network architecture—to protect your personal data, particularly sensitive KYC information. While we strive for complete protection, no internet transmission is 100% secure.
8. Data Retention
We retain KYC/AML data for the duration required by applicable financial regulations. Other personal data is retained only as long as necessary to fulfill the purposes outlined, resolve disputes, and maintain service continuity.
9. Your Data Protection Rights
Depending on your region, you may have rights including the Right to Access, Rectification, Erasure, Restriction of Processing, Data Portability, and the Right to Object. To exercise these rights, please contact us using the information in Section 12.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to track platform activity and store information. You can manage your cookie preferences through your browser settings.
11. International Data Transfers
Your data may be transferred to and stored on servers located outside your jurisdiction (e.g., to our global operations center in Dubai, UAE). We ensure that any such transfer complies with applicable laws and is governed by adequate safeguards (e.g., Standard Contractual Clauses, where applicable).
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@ecopool.network
- Website: https://ecopool.network/
